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Banking - Complaint Management Process Flow

Name

Banking - Complaint Management Process Flow

Description

Title of the Audit Working Paper(s): Complaint Management Process Flow

  • Purpose of the working paper. To document process control document for Complaint Management
  • Audit objectives for the working paper. To assess control risk inherent in process of Complaint Management
  • Industry sector: Banking
  • Functional area: Service Quality
  • Key words to help categorize programs and facilitate searches. Process Flow, Process Control Diagram

Standard (Non-IT) Audit Program

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Type

Operational

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No

Language

English