"The coronavirus pandemic forced a surge in virtual healthcare, including telehealth services, nurse hotlines, video conferencing and remote patient monitoring. This shift to virtual care was necessary to protect patients and staff while maintaining the delivery of high-quality care. However, the return to in-person visits does not mean virtual care is going away. Before the pandemic, consumers made clear their demand for greater digital capabilities from providers; having since experienced the array of virtual options available to them, consumers aren’t likely to accept healthcare as usual.
As telehealth is more widely used and expanded, the focus turns to audits and oversight."
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